Refund & Cancellation Policy

Introduction

DPA Jobs provides optional premium services designed to enhance candidate visibility and improve recruitment opportunities. Because these services begin processing immediately after successful payment, refunds are not automatically available for every purchase. This policy explains the conditions under which refunds may be considered, the procedure for requesting a refund and the circumstances where refunds cannot be granted. Users are encouraged to carefully review all service details before completing any payment.

Contents

1. Refund Eligibility

DPA Jobs strives to provide transparent and fair refund practices. Refund requests are evaluated individually based on the eligibility criteria described in this policy. Purchasing a premium service does not automatically guarantee refund eligibility.

2. Featured Profile Refund Policy

The Featured Profile Service is an optional premium visibility service intended to improve recruiter exposure. It is not a job placement service and does not guarantee interviews, recruiter responses, employment offers or salary packages.

Candidates acknowledge that recruitment decisions are entirely controlled by employers. The purchase of a Featured Profile increases visibility but cannot influence employer hiring decisions.

3. Conditions For Refund Approval

Refund requests may be approved only after verification that all applicable conditions have been fulfilled.

• The request is submitted after the prescribed waiting period.
• The account has not violated any DPA Jobs policies.
• The payment was successfully received by DPA Jobs.
• The account information provided during registration is genuine.
• No fraudulent activity has been detected.
• The candidate has complied with all platform Terms & Conditions.
• The refund request includes complete supporting information whenever requested.

4. Refund Review Process

Every refund request follows a structured review process to ensure fairness and transparency.

Incomplete, misleading or fraudulent refund requests may be rejected without further processing.

5. Non-Refundable Cases

To maintain fairness and prevent misuse of premium services, refunds shall not be granted under the circumstances listed below.

6. Refund Processing Timeline

Once a refund request has been approved, DPA Jobs will initiate the refund through the original payment method whenever possible.

Refund timelines may vary depending upon banks, UPI providers, payment gateways or other financial institutions. DPA Jobs cannot control delays occurring after the refund has been successfully initiated.

7. Cancellation Policy

Premium services begin processing immediately after successful payment. For this reason, cancellation requests may not always be possible after activation.

• Orders cannot normally be cancelled once the premium service has been activated.
• Cancellation requests submitted before activation may be reviewed individually.
• DPA Jobs reserves the right to refuse cancellation requests after service delivery has commenced.
• Approved cancellations shall be processed according to this Refund Policy.

8. Verification Requirements

Before processing any refund request, DPA Jobs may require additional verification to prevent fraud and ensure payment security.

9. Important Legal Notice

DPA Jobs reserves the right to modify this Refund & Cancellation Policy at any time without prior notice whenever required due to operational, legal or regulatory changes. The latest version published on the official DPA Jobs website shall always prevail. Nothing contained in this policy limits the legal rights available under applicable laws of the Republic of India.

10. Contact Support

If you have questions regarding payments, refund eligibility, cancellation requests or transaction issues, our support team is available to assist you. For faster resolution, please include your registered mobile number, registered email address, transaction ID and a brief description of your concern while contacting us.

11. How To Request A Refund

Eligible users may submit a refund request using the official support email. Providing complete information helps us verify your request faster.

Incomplete refund requests may require additional verification before processing begins.

12. Governing Law

This Refund & Cancellation Policy shall be governed by the laws of the Republic of India. Any dispute relating to payments, refunds or cancellation requests shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of DPA Jobs, unless otherwise required by applicable law.

13. Policy Updates

DPA Jobs may revise this Refund & Cancellation Policy whenever required due to operational improvements, regulatory requirements, legal obligations or business changes. The latest version published on the official website shall always supersede previous versions. Users are encouraged to review this page periodically to remain informed about the current refund process and applicable eligibility conditions.