📋 Vacancy Details

• Customer Success Executive – Various Posts
• Quality Control Specialist – Various Posts

💰 Salary Details

The approximate salary for both Customer Success Executive and Quality Control Specialist posts is ₹35,800 per month.

Salary figures are based on available data from sources such as Glassdoor, AmbitionBox and similar platforms. Actual salary may vary depending on company policies, candidate experience, location and other factors. The salary figures mentioned are not fixed and may fluctuate.

🎓 Educational Qualification

• Graduate Degree in any stream.

The qualification requirement applies to both Customer Success Executive and Quality Control Specialist posts. Candidates are advised to check the official recruitment information for complete requirements.

👤 Age Limit

• Minimum Age: 18 Years
• Maximum Age: No Upper Age Limit Mentioned

🏠 Job Location

The selected candidates will be working from home. Both positions are offered as Work From Home private job opportunities. Candidates should be able to perform their assigned responsibilities remotely while maintaining required productivity and quality standards.

⭐ Required Skills & Knowledge

• Proficiency in creating engaging presentations using Canva or similar design platforms.
• Excellent written and verbal communication skills.
• Ability to effectively manage operations and customer queries.
• Strong stakeholder engagement skills.
• Proficiency in webinar platforms such as Zoom Webinars, WebEx or similar tools.
• Knowledge of data analysis and reporting tools.
• Familiarity with Google Analytics and webinar platform analytics.
• Good knowledge of Google Sheets.
• Detail-oriented and highly organized approach.
• Ability to manage multiple tasks and deadlines effectively.

📝 Customer Success Executive – Responsibilities

• Plan, coordinate and execute end-to-end operational workflows.
• Manage scheduling, logistics, content creation and participant communication.
• Design and develop visually appealing presentations and materials using Canva or similar tools.
• Use Google Sheets to manage schedules and track participation.
• Monitor performance and generate insights for operational improvements.
• Manage webinar platforms including technical setup, live broadcasting and recording.
• Conduct post-event analysis.
• Handle customer support inquiries through email, chat and phone.
• Ensure timely resolution of customer issues.
• Monitor performance metrics and analyze data to improve efficiency.
• Stay updated with industry trends and best practices.
• Develop standardized processes, documentation and operational guidelines.
• Provide training and technical support to team members.

🔍 Quality Control Specialist – Responsibilities

• Review advertisement videos for spelling and grammar accuracy.
• Check subtitles and supers for accuracy.
• Collaborate with video editors to ensure necessary corrections are completed.
• Perform final quality assurance checks before videos are delivered to clients.
• Perform data entry tasks accurately and efficiently.
• Generate regular reports for performance and quality tracking.
• Maintain accurate operational records.
• Ensure records remain up-to-date and accessible.

✅ Selection Process

• Application Shortlisting
• Assessment Test
• Telephonic / Field Interview
• Final Selection

Candidates shortlisted according to the required age and qualification may be contacted through their registered mobile number or email ID.

💼 Work Experience

No prior work experience is required for these posts. Freshers and candidates with no previous work experience can also apply for Customer Success Executive and Quality Control Specialist positions.

💳 Application Fee & Featured Profile

• Official Application Fee: No Fee
• DPA Jobs Featured Profile Service: ₹399 (Optional)
• Featured Profile is an optional DPA Jobs service designed to provide better profile visibility and priority assistance to applicants.