📋 Vacancy Details

• Customer Support Manager – Various Posts

💰 Salary Details

The approximate salary for the Customer Support Manager post is ₹41,600 per month.

Salary figures are based on available data from sources such as Glassdoor, AmbitionBox and similar platforms. Actual salary may vary depending on company policies, candidate experience, location and other factors.

🎓 Educational Qualification

• Graduate Degree in any discipline.
• Minimum one year of experience in customer support or related fields.

Candidates are advised to check the official recruitment information for complete educational qualification requirements.

👤 Age Limit

• Minimum Age: 18 Years
• Maximum Age: No Upper Age Limit Mentioned

🏠 Job Location

The selected candidates will be working from home. This is a Work From Home private job opportunity. Candidates should be prepared to follow the company's work schedule and operational requirements.

⭐ Required Skills & Knowledge

• Proficient in Microsoft Excel.
• Strong communication and customer service skills.
• Strong problem-solving abilities.
• Knowledge of basic Excel formulas such as Lookup, COUNT and SUM.
• Knowledge of data validation.
• Ability to add, edit, find/replace and delete rows or columns.
• Fast and accurate typing and data entry skills.
• Good knowledge of spelling, grammar and punctuation.
• Strong attention to detail.
• Ability to maintain confidentiality.
• Good organizational skills.
• Ability to stay focused on assigned tasks.

📝 Roles & Responsibilities

• Handle customer inquiries through calls, emails and chats.
• Provide prompt and accurate responses to customer queries.
• Maintain professionalism and empathy while addressing customer concerns.
• Resolve customer issues efficiently and ensure timely resolution.
• Work according to the rostered schedule with rotational weekly offs.
• Be willing to work with a camera throughout the working day as required.
• Collaborate with internal teams to escalate and resolve customer issues.
• Use digital tools and chat software effectively to communicate with customers.
• Track customer interactions and maintain proper records.
• Ensure customer satisfaction and provide quality support.
• Work effectively in a team environment and handle escalations.

✅ Selection Process

• Application Shortlisting
• Assessment Test
• Telephonic / Interview
• Final Selection

Candidates shortlisted according to the required qualifications may be contacted through their registered mobile number or email ID.

💼 Work Experience

Candidates applying for the Customer Support Manager position should have minimum one year of experience in customer support or a related field. Relevant customer service and support experience may be considered as per the company's requirements.

💳 Application Fee & Featured Profile

• Official Application Fee: No Fee
• DPA Jobs Featured Profile Service: ₹399 (Optional)
• Featured Profile is an optional DPA Jobs service designed to provide better profile visibility and priority assistance to applicants.